Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the services, website, forms, and communications provided by Wilaya Group (“Wilaya Group”, “we”, “us”, or “our”). By submitting a form, contacting us, or engaging our services, you (“you”, “your”, or the “Client”) agree to these Terms. If you do not agree, please do not submit the form or use our services.

1. About us

Wilaya Group designs and builds custom software and automation for businesses. This includes custom web applications, internal dashboards and reporting tools, automation and integration between existing business systems, and operations software such as inventory, dispatch and delivery tracking (together, the “Services”).

• Legal entity: Wilaya Group
• Address: New Delhi, India
• Email: syed@wilayagroup.com
• Phone / WhatsApp: +91 7209808986

2. Enquiries and lead forms

When you submit an enquiry through our website, a Meta (Facebook or Instagram) lead form, WhatsApp, or any other channel, you agree that:

1. The information you provide is accurate, and it belongs to you or you are authorised to provide it.
2. We may contact you by phone, WhatsApp, SMS and email in response to your enquiry and to tell you about our Services.
3. Submitting an enquiry does not create a binding service agreement. A service relationship begins only once a separate written proposal, quote or agreement is agreed by both parties.

You can ask us to stop contacting you at any time by replying “STOP” or emailing syed@wilayagroup.com.

3. Demos

We often build a working demo using your data before you commit to a project. Unless we agree otherwise in writing:

1. Demos are provided free of charge and carry no obligation on either side.
2. A demo is illustrative. It is not a finished system, is not supported, and should not be relied on to run any part of your business.
3. We keep ownership of the demo. Any data you give us for it is handled under our Privacy Policy and deleted on request.

4. The Services

1. The specific scope, deliverables, timelines and fees for any engagement are set out in a separate written proposal or agreement (“Engagement Terms”). Where the Engagement Terms conflict with these Terms, the Engagement Terms prevail for that engagement.
2. Our Services often rely on third-party platforms and tools, including but not limited to the WhatsApp Business API, Meta platforms, hosting providers, automation tools and CRMs. Your use of those platforms is subject to their own terms, and we are not responsible for their availability, changes, pricing, or actions.
3. You are responsible for obtaining and maintaining any accounts, subscriptions, approvals or verifications those platforms require, unless we expressly agree otherwise in writing.
4. You are responsible for ensuring that any messaging, marketing or automation carried out using our Services complies with applicable law and platform policy, including obtaining valid consent from the people you contact.

5. Your responsibilities

You agree to:

1. Provide accurate information, access and materials we reasonably need to deliver the Services.
2. Use the Services only for lawful purposes and in line with the terms of any third-party platform we integrate with.
3. Not use the Services to send spam or unlawful, misleading, harassing or unsolicited communications, or to contact people who have not consented where consent is required.
4. Comply with applicable data protection and communications law in respect of the contacts and data you provide to us or process using the Services.

You are solely responsible for the content of the messages and campaigns sent to your leads and customers.

6. Fees and payment

1. Fees, the payment schedule and any applicable taxes are stated in the Engagement Terms.
2. Unless otherwise agreed, invoices are payable within 7 days of the invoice date.
3. Late payment may result in suspension of the Services, and may attract interest at 1.5% per month or the maximum permitted by law, whichever is lower.
4. Refunds are governed by our Refund and Returns Policy.

7. Intellectual property

1. Once you have paid in full for a deliverable, ownership of the custom code and configuration written specifically for you transfers to you.
2. We keep ownership of our own pre-existing tools, libraries, frameworks and general know-how, including anything we built before your engagement or use across multiple clients. Where those are embedded in your deliverable, we grant you a perpetual, non-exclusive licence to use them as part of it.
3. You retain ownership of your own data, brand assets and content.
4. Unless you ask us in writing not to, we may describe the work at a high level as a case study or reference, without disclosing your confidential information.

8. Confidentiality

Each party agrees to keep confidential any non-public business, technical or customer information disclosed by the other, and to use it only for the purpose of the engagement. This clause continues to apply after the engagement ends.

9. Data protection and privacy

Our collection and use of personal information is described in our Privacy Policy. By using our Services or submitting a form, you also agree to that policy. Where we process personal data on your behalf as part of the Services, we do so only in line with your reasonable instructions and applicable law.

10. Third-party platforms and availability

We do not guarantee that any third-party platform will be available, uninterrupted or error-free, or that it will not change or restrict its features, pricing or policies. We are not liable for loss arising from the acts, omissions, downtime or policy changes of those platforms.

11. Disclaimers

1. The Services are provided on a reasonable-efforts basis. We do not warrant or guarantee any specific commercial result, such as a particular number of leads, replies, conversions, bookings, revenue or return on investment.
2. Except as expressly stated in these Terms or the Engagement Terms, and to the extent permitted by law, we exclude all other warranties, express or implied.

12. Limitation of liability

1. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill or data.
2. Our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence) or otherwise, will not exceed the total fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.
3. Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.

13. Indemnity

You agree to indemnify and hold us harmless against any claims, losses, damages or costs (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your use of the Services in a way that breaches any law or third-party platform policy; or (c) the content of the messages or campaigns you send using the Services.

14. Term and termination

1. Either party may terminate an engagement as set out in the Engagement Terms, or on 14 days’ written notice where no notice period is specified.
2. We may suspend or terminate the Services immediately if you materially breach these Terms, fail to pay, or use the Services unlawfully.
3. On termination you remain responsible for any fees due up to the date of termination, including for work completed but not yet invoiced.

15. Changes to these Terms

We may update these Terms from time to time. The current version is always available at wilayagroup.com/terms-and-conditions, with the “Last updated” date shown at the top. Continuing to use the Services after changes take effect means you accept the updated Terms.

16. Governing law and jurisdiction

These Terms are governed by the laws of India. The courts of New Delhi, India have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, subject to any agreement to resolve disputes by arbitration or mediation set out in the Engagement Terms.

17. Contact

Wilaya Group
Email: syed@wilayagroup.com
Phone / WhatsApp: +91 7209808986
Address: New Delhi, India